Pega SERVICES

Demand for Pega-certified implementation experts is high, but supply is low. You need solutions ASAP.

Solving Your Pega Challenges

BPM911 is the answer to your business process management (BPM) emergencies. With experienced consultants based in the U.S. working in tandem with our offshore development center in India, we have the resources at the ready to address your Pega challenges.

Our Delivery Process

Our approach to developing and maintaining software systems relies on a combination of user-centric design (UCD) and modified scrum methodology. BPM911’s flexible, customizable three-phase process – envisioning, development, go live – promotes rapid delivery, reduces risk and ensures applications are usable and relevant for your end-users.

Phase 1: Envisioning

Our team collaborates with stakeholders to define and refine the needs of the technology solution. By envisioning together early in the process, we boost user buy-in and reduce overall project risk. After moving through the key activities listed, we produce an Envisioning Summary outlining goals and objectives, the application capability roadmap and user experience strategy to serve as a foundation for design and tasks moving forward.


Phase 1: Envisioning Key Activities

  • Define customer journey
  • Identify data & sources
  • Identify personas
  • Enable co-production resources
  • Provision environments
  • Identify what Day 1 Go Live will be

Phase 2: Development

Phase 2 is where the art of UX and the science of UI development meet. During this phase we develop solutions iteratively, cycling between configuration, quality testing and calibration sub-phases. As our team iterates on interactive design and workflows, our Pega Business Architect works on the conventions of the look and feel, as well as the project’s process and success factors. In addition to user testing, we create a full Test Plan documenting test strategy to ensure business rules, data fields and workflow processes are working properly before code is released for qualitative user feedback.


Phase 2: Development Key Activities

  • Deliver one journey at a time
  • Focus on out-of-the-box
  • Drive Minimum Loveable Product (MLP)
  • Directly Capture Objectives (DCO) with frequent show & tells
  • Drive guardrails compliance & multilevel governance
  • Validate performance with Pega Predictive Diagnostic Cloud 1 Go Live will be

Phase 3: Go Live

During the final phase, our team onboards end-users through selected usage and adoption activities, which may include webinars, group workshops, one-on-one sessions, email campaigns, training videos and more. After the application has been deployed and is live in production, we’ll continue focusing on user experience, making sure the application is performing as expected.


Phase 3: Go Live Key Activities

  • Harden release
  • Industry/client-specific testing
  • Transition to business

Project Management Approach

We strive to provide quality and value for our clients by blending in a unique delivery model, our INNOVA Center of Excellence (CoE). INNOVA’s CoE has been perfected over years of practice in delivering cutting edge solutions for our Public and Private sector clients. We are very active with high security conscious clients, public and private, and understand their unique complexities. High profile Public and Private Sector engagements are a big part of what has shaped INNOVA’s DNA.

The INNOVA CoE is an award-winning solution delivery and support methodology – a practice that has secured a 100% success rate with our esteemed clients and partners. In addition, INNOVA has the largest aggregation of Microsoft skills in the market, providing services in K2, SharePoint, Dynamics CRM, Teams, System Center, Office 365, .NET Custom Application Development, open source and more.

INNOVA Center of Excellence (CoE)

 
  • Detailed Project Planning
  • Task List Management
  • Weekly Status Reports
  • Weekly Status Calls
  • Change Management
  • Process Controls
  • Issue Resolution and Remediation
  • 24/7 Live Access
 

As a client of INNOVA Consulting Group, you become part of our Center of Excellence (CoE) program. CoE is a client deployment methodology unlike any other. The key to successful client engagement is Transparency. From our project estimator tools to dynamic wireframes, to our code in the cloud development… the client is king. You have complete access to your project from design and development, to deployment and final delivery. Not only do we provide service in the cloud, we develop in the cloud allowing our clients full access to their solutions as they are being built… taking customer satisfaction to a whole new level. With Collaboration at the forefront, all of our customers benefit from 100% transparency via our cloud-based approach to development & project management.

Whether you’re new or experienced in implementing Pega, our team provides a fresh set of eyes to help organize the roadmap of technology best suited to meet your business needs.

Ready to get started?

Contact Us

Phone
(913) 353-1400

Locations:

Overland Park, KS
7450 W. 130th Street, Suite 220
Overland Park, KS 66213

Atlanta, GA
400 West Peachtree Street NW, Suite #4
Atlanta, GA 30308
(470) 443-9444

Scottsdale, AZ
13802 N Scottsdale Rd, Suite 151
Scottsdale, AZ 85254
(480) 378-6060

Omaha, NE
3157 Farnam Street, Suite 7104
Omaha, NE 68131
(402) 480-6282

Bengaluru, India
39 NGEF Ln Binnamangala
Bengaluru, 560038, India


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